Business Broadband | 香港電訊 HKT

What are the available payment channels?

Autopay: Please call our business customer service hotline 10088 for an authorisation form. PPS: Call 18033 Online payment service: www.ppshk.com Merchant code: 74 PPS service hotline: 900 00 222 328 ATM payment: You can pay with ATMs with a “BILL PAYMENT SERVICE”...

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How do I terminate the service and proceed with the balance refund?

You may call our business customer service hotline 10088 to submit a termination request. The remaining balance (if applicable) will be refunded to your business online account. If the account has already been closed, we will mail you the refund by cheque to your...

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Can I transfer the refund to another account?

You may transfer the refund to another account of the same registered company name. Please provide your account details as you submit the service termination request. Please be reminded that both accounts have to be of the same account category, with a 10-digit...

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How long does it take to relocate, terminate, reconnect to services, and add or remove add-on services?

The time required for relocation, termination, reconnection to services, or add and remove add-on services will depend on respective services. For normal cases, please reserve the following time to submit your request prior to the effective date: 14 working days for...

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