ONE communications | 香港電訊 HKT

What if the internet and phone services fail at the same time?

If you fail to connect to the internet, while both the in and out phone calls are not working, you may check if your modem and router are functioning properly. You may also try to turn off your router or modem and reboot them after 5 minutes. If you need further...

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How can I listen to my voicemails with One comm APP? And where can I find the user manual for One comm App?

For more details of One comm App, please visit: 1) ONE communications user guides – Chinese http://www.pccwone.com/chi/new_version_help.html 2) ONE communications user guides – English...

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Where can I check the bill details, or apply for the eBill service?

Normally, the first bill will be issued and mailed to you two weeks after the service effective date, but it also depends on the bill cut-off date. Our bill issuance is based on quarterly cycle. If your service effective date is in between of a statement period, i.e....

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What are the available payment channels?

  Autopay: Please call our business customer service hotline 10088 for an authorisation form. PPS (merchant code: 01): Call 18033 Online payment service: www.ppshk.com Mobile service: Download “PPS on Mobile” app PPS service hotline: 900 00 222 328 ATM payment: You...

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How to terminate the service and proceed with the balance refund?

You may call our business customer service hotline 10088 to submit a termination request. The remaining balance (if applicable) will be refunded to your business telephone services account. If the account has already been closed, we will mail you the refund by cheque...

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