The time required for relocation, termination, reconnection to services, or add and remove add-on services will depend on respective services.
For normal cases, please reserve the following time to submit your request prior to the effective date:
- 14 working days for relocation
- 1 month for service termination
- 5 working days for adding or removing add-on services (only for services that do not require installation)
- For reconnection, it depends on the service extend. Please call our business customer service hotline 10088 for further arrangement.