How do I check my user record? (only applicable to users who login through the login page. No record will be generated for 802.1x users)

Go to http://www.bizwifi.hk and log in. On the left menu, select “Reports”, and then “Customer Traffic Analytics”. Click on individual AP for their logon records. You may also download the login record from the website, or get regular reports by entering...

More

How do i operate the phone?

Every phone has its specific function. You may refer to the following websites for more details: 1) ONE communications user guides – Chinese http://www.hkt-one.com/chi/new_version_help.html 2) ONE communications user guides – English...

More

I made a maintenance service booking but the technician did not show up at the appointed timeslot. What should I do?

Please call 10088 for further arrangement.

More

How do I set the call-forward function?

Every phone has its specific function. You may refer to the following websites for more details: 1) ONE communications user guides – Chinese http://www.pccwone.com/chi/new_version_help.html 2) ONE communications user guides – English...

More

What can I do if I forgot my voicemail box password?

If you are our one communications customer (equipment version), please call our business customer service hotline 10088 for assistance. If you are our one communications customer (network version), please contact your internal administrator for password reset. After...

More

I did not see any rebate arrangement after contract renewal.

The first issue of the service plan rebate will be shown on your bill of the next quarter. The service plan rebate of the remaining period will be offered during the contract period and one quarter after.

More