{"id":983,"date":"2018-11-23T17:50:05","date_gmt":"2018-11-23T09:50:05","guid":{"rendered":"http:\/\/223.197.124.161\/commercial\/uat\/hkt-sme-mothersite\/faq\/?page_id=983"},"modified":"2023-08-15T10:50:31","modified_gmt":"2023-08-15T02:50:31","slug":"%e9%a6%96%e9%a0%81","status":"publish","type":"page","link":"https:\/\/www.hkt-sme.com\/faq\/?lang=en","title":{"rendered":"Home"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; fullwidth=&#8221;on&#8221; disabled_on=&#8221;on|on|&#8221; _builder_version=&#8221;3.17.6&#8243;][et_pb_fullwidth_menu menu_id=&#8221;53&#8243; submenu_direction=&#8221;downwards&#8221; fullwidth_menu=&#8221;off&#8221; active_link_color=&#8221;#2a6496&#8243; admin_label=&#8221;main-en (fixed menu)&#8221; module_id=&#8221;hkt-custom-main-menu&#8221; _builder_version=&#8221;3.17.6&#8243; background_color=&#8221;#f5f5f5&#8243; text_orientation=&#8221;center&#8221; custom_css_main_element=&#8221;position: fixed;||top: 114px;||z-index:998;||width: 100%;&#8221; 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padding-bottom: 50px!important\">\n                <div class=\"row justify-content-md-center\">\n                    <div class=\"col-sm-6\" style=\"width: 50%!important; float:left; margin-right: 1%!important; >\n                        <div id=\"scrollable-dropdown-menu\">\n                            <input class=\"typeahead\" type=\"text\" placeholder=\"Search FAQ\" style=\"height: 30px;\" value=\"\">\n                        <\/div>\n                    <\/div>\n                    <div class=\"col-sm-3\" style=\"width: 24%!important; float:left;margin-right: 1%!important; margin-top:-5px;\"><select  name='cat' id='cat' class='postform'>\n\t<option value='-1'>ALL<\/option>\n\t<option class=\"level-0\" value=\"42\">Business Broadband<\/option>\n\t<option class=\"level-0\" value=\"43\">ONE communications<\/option>\n\t<option class=\"level-0\" value=\"45\">Business Telephone<\/option>\n\t<option class=\"level-0\" value=\"47\">HKT Office 365<\/option>\n\t<option class=\"level-0\" value=\"67\">Biz Wi-Fi<\/option>\n\t<option class=\"level-0\" value=\"70\">Cloud office<\/option>\n\t<option class=\"level-0\" value=\"71\">Smart Biz Line<\/option>\n\t<option class=\"level-0\" value=\"77\">SmartPOS<\/option>\n\t<option class=\"level-0\" value=\"86\">Service Bill<\/option>\n<\/select>\n\n                    <\/div>\n                    <div class=\"col-sm-2\" style=\"width: 24%!important; float:left;\">\n                        <input type=\"submit\" value=\"Search\" class=\"searchsubmit\" style=\"width: 100%; height: 30px;\">\n                    <\/div>\n                <\/div>\n            <\/div>\n          \n\n        <style>\n          select {\n            margin-top:5px!important;\n            font-size: 14px;\n            height: 30px;\n          }\n            #scrollable-dropdown-menu .tt-menu {\n                max-height: 300px;\n                overflow-y: auto;\n\n            \n            }\n\n            .typeahead.tt-hint, .typeahead.tt-input {\n                width: 100%;\n                padding: 10px!important;\n            }\n\n            span.twitter-typeahead .tt-suggestion {\n                white-space: normal;\n            }\n\n            .tt-menu {\n                max-width: 500px;\n            }\n\n            .hkt_search #cat {\n                width: 100%;\n            }\n        <\/style>\n\n        <script>\n            $(\".hkt_search .searchsubmit\").click(function(){\n                var keyword = $(\".hkt_search .typeahead.tt-input\").val();\n                if ($(\".hkt_search #cat\").val() == -1) {\n                    window.location.href = \"https:\/\/www.hkt-sme.com\/faq\/?s=\"+keyword+\"&et_pb_searchform_submit=et_search_proccess&et_pb_include_posts=yes&lang=en\";\n                } else {\n                    window.location.href = \"https:\/\/www.hkt-sme.com\/faq\/?s=\"+keyword+\"&et_pb_searchform_submit=et_search_proccess&et_pb_search_cat=\"+$(\".hkt_search #cat\").val()+\"&et_pb_include_posts=yes&lang=en\";\n                }\n            });\n\n            var bestPictures = new Bloodhound({\n                datumTokenizer: Bloodhound.tokenizers.obj.whitespace(\"value\"),\n                queryTokenizer: Bloodhound.tokenizers.whitespace,\n                remote: {\n                    url: \"https:\/\/www.hkt-sme.com\/faq\/wp-json\/wp\/v2\/posts?search=%QUERY\",\n                    replace: function(url, query) {\n                        if ($(\".hkt_search #cat\").val() == -1) {\n                            return url.replace(\"%QUERY\", query);\n                        } else {\n                            return url.replace(\"%QUERY\", query) + \"&categories=\" + $(\".hkt_search #cat\").val();\n                        }\n                    }\n                }\n            });\n\n            Handlebars.registerHelper(\"dotdotdot\", function (str) {\n                if (str.length > 50)\n                    return str.substring(0, 50) + \"...\";\n                return str;\n            });\n\n\n            $(\".typeahead\").typeahead(null, {\n                name: \"best-pictures\",\n                display: \"none\",\n                source: bestPictures,\n                templates: {\n                    suggestion: Handlebars.compile(\"<div><strong>{{title.rendered}}<\/strong> {{{dotdotdot content.rendered}}}<\/div>\")\n                }\n            });\n\n            $(\".typeahead\").bind(\"typeahead:select\", function (ev, suggestion) {\n                window.location.href = suggestion.link;\n            });\n\n        <\/script>\n    \n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row custom_margin=&#8221;-55px|||&#8221; module_class=&#8221;hkt-faq-whitebox&#8221; _builder_version=&#8221;3.17.6&#8243; background_color=&#8221;#ffffff&#8221; custom_margin_last_edited=&#8221;on|phone&#8221;][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;3.0.47&#8243; parallax=&#8221;off&#8221; parallax_method=&#8221;on&#8221;][et_pb_sidebar area=&#8221;et_pb_widget_area_1&#8243; disabled_on=&#8221;on|on|&#8221; _builder_version=&#8221;3.17.6&#8243;][\/et_pb_sidebar][\/et_pb_column][et_pb_column type=&#8221;3_4&#8243; _builder_version=&#8221;3.0.47&#8243; parallax=&#8221;off&#8221; parallax_method=&#8221;on&#8221;][et_pb_blog include_categories=&#8221;4,10,11,6,8,7,5,9&#8243; show_thumbnail=&#8221;off&#8221; show_content=&#8221;on&#8221; show_author=&#8221;off&#8221; show_date=&#8221;off&#8221; disabled_on=&#8221;on|on|on&#8221; _builder_version=&#8221;3.17.6&#8243; disabled=&#8221;on&#8221;][\/et_pb_blog][et_pb_text disabled_on=&#8221;on|on|on&#8221; admin_label=&#8221;%91hkt_cat_posts%93&#8243; _builder_version=&#8221;3.17.6&#8243; disabled=&#8221;on&#8221;]<\/p>\n            <style>\n            article {\n                padding-top: 15px;\n                padding-bottom: 25px;\n            }\n            <\/style>\n            <article id=\"post-1809\" class=\"et_pb_post post-1809 post type-post status-publish format-standard hentry category-biz-wi-fi-en tag-star-en\">\n                \n            <div id=\"crumbs\"><a href=\"https:\/\/www.hkt-sme.com\/faq\/?lang=en\">Home<\/a> &raquo; <\/div>\n            <div class=\"categorytag\">\n                <ul class=\"post-categories\">\n\t<li><a href=\"https:\/\/www.hkt-sme.com\/faq\/category\/product-and-services-en\/biz-wi-fi-en\/?lang=en\" rel=\"category tag\">Biz Wi-Fi<\/a><\/li><\/ul>            <\/div>\n\n                                                <h2 class=\"entry-title collapsible\">How to link my Facebook page or company website through social media?<\/h2>\n                \n                                            <div class=\"post-content content\">\n                                <p>There are two ways: through the Standard version or Premium version Standard Version: Go to http:\/\/www.bizwifi.hk and log in. On the left menu, select &#8220;Landing Page&#8221;. Then, select \u201cLanding Page\u201d on the top. Click on the banner you wish to set your landing...<\/p>\n                                                                         <a href=\"https:\/\/www.hkt-sme.com\/faq\/how-can-i-link-my-facebook-page-or-company-website-through-social-media\/?lang=en\" class=\"morebtn\">More<\/a>\n                                                                     <\/div>\n                                    \n            <\/article>\n\n                    <style>\n            article {\n                padding-top: 15px;\n                padding-bottom: 25px;\n            }\n            <\/style>\n            <article id=\"post-2052\" class=\"et_pb_post post-2052 post type-post status-publish format-standard hentry category-business-telephone-en tag-star-en\">\n                \n            <div id=\"crumbs\"><a href=\"https:\/\/www.hkt-sme.com\/faq\/?lang=en\">Home<\/a> &raquo; <\/div>\n            <div class=\"categorytag\">\n                <ul class=\"post-categories\">\n\t<li><a href=\"https:\/\/www.hkt-sme.com\/faq\/category\/product-and-services-en\/business-telephone-en\/?lang=en\" rel=\"category tag\">Business Telephone<\/a><\/li><\/ul>            <\/div>\n\n                                                <h2 class=\"entry-title collapsible\">What are the available payment channels?<\/h2>\n                \n                                            <div class=\"post-content content\">\n                                <p>By Autopay: Please call our business customer service hotline 10088 for an authorisation form. By PPS (merchant code: 01): Call 18033 Online payment service: www.ppshk.com Mobile service: Download \u201cPPS on Mobile\u201d app PPS service hotline: 900 00 222 328 By ATM payment:...<\/p>\n                                                                         <a href=\"https:\/\/www.hkt-sme.com\/faq\/what-are-the-available-payment-channels-3\/?lang=en\" class=\"morebtn\">More<\/a>\n                                                                     <\/div>\n                                    \n            <\/article>\n\n                    <style>\n            article {\n                padding-top: 15px;\n                padding-bottom: 25px;\n            }\n            <\/style>\n            <article id=\"post-2007\" class=\"et_pb_post post-2007 post type-post status-publish format-standard hentry category-cloud-office-en tag-star-en\">\n                \n            <div id=\"crumbs\"><a href=\"https:\/\/www.hkt-sme.com\/faq\/?lang=en\">Home<\/a> &raquo; <\/div>\n            <div class=\"categorytag\">\n                <ul class=\"post-categories\">\n\t<li><a href=\"https:\/\/www.hkt-sme.com\/faq\/category\/product-and-services-en\/cloud-office-en\/?lang=en\" rel=\"category tag\">Cloud office<\/a><\/li><\/ul>            <\/div>\n\n                                                <h2 class=\"entry-title collapsible\">How to setup or attend a Web meeting?<\/h2>\n                \n                                            <div class=\"post-content content\">\n                                <p>Go to https:\/\/www.biznetvigator.com and login. On the Web Meeting page, click \u201cStart a meeting\u201d. Users will receive an invitation email. Click the link to attend the...<\/p>\n                                                                         <a href=\"https:\/\/www.hkt-sme.com\/faq\/how-do-i-call-or-attend-a-web-meeting\/?lang=en\" class=\"morebtn\">More<\/a>\n                                                                     <\/div>\n                                    \n            <\/article>\n\n                    <style>\n            article {\n                padding-top: 15px;\n                padding-bottom: 25px;\n            }\n            <\/style>\n            <article id=\"post-1559\" class=\"et_pb_post post-1559 post type-post status-publish format-standard hentry category-hkt-office-365-en tag-star-en\">\n                \n            <div id=\"crumbs\"><a href=\"https:\/\/www.hkt-sme.com\/faq\/?lang=en\">Home<\/a> &raquo; <\/div>\n            <div class=\"categorytag\">\n                <ul class=\"post-categories\">\n\t<li><a href=\"https:\/\/www.hkt-sme.com\/faq\/category\/product-and-services-en\/hkt-office-365-en\/?lang=en\" rel=\"category tag\">HKT Office 365<\/a><\/li><\/ul>            <\/div>\n\n                                                <h2 class=\"entry-title collapsible\">My staff has left the company, and how do i assign his\/her Office 365 pins to the new staff for login?<\/h2>\n                \n                                            <div class=\"post-content content\">\n                                <p>Login with your admin account on Office 365 (https:\/\/www.office.com) Go to &#8220;User&#8221;, and then &#8220;Active user&#8221;. Select your user. Click &#8220;Reset password&#8221;. Follow the instruction to complete the...<\/p>\n                                                                         <a href=\"https:\/\/www.hkt-sme.com\/faq\/some-of-my-employees-have-left-the-company-and-my-new-employees-need-the-pins-to-login-microsoft-office-365-what-should-i-do\/?lang=en\" class=\"morebtn\">More<\/a>\n                                                                     <\/div>\n                                    \n            <\/article>\n\n                    <style>\n            article {\n                padding-top: 15px;\n                padding-bottom: 25px;\n            }\n            <\/style>\n            <article id=\"post-1740\" class=\"et_pb_post post-1740 post type-post status-publish format-standard hentry category-one-communications-en tag-star-en\">\n                \n            <div id=\"crumbs\"><a href=\"https:\/\/www.hkt-sme.com\/faq\/?lang=en\">Home<\/a> &raquo; <\/div>\n            <div class=\"categorytag\">\n                <ul class=\"post-categories\">\n\t<li><a href=\"https:\/\/www.hkt-sme.com\/faq\/category\/product-and-services-en\/one-communications-en\/?lang=en\" rel=\"category tag\">ONE communications<\/a><\/li><\/ul>            <\/div>\n\n                                                <h2 class=\"entry-title collapsible\">How long does it take to relocate, terminate, reconnect to services, and add or remove add-on services?<\/h2>\n                \n                                            <div class=\"post-content content\">\n                                <p>The time required for relocation, termination, reconnection to services, or add and remove add-on services will depend on respective services. For normal cases, please reserve the following time to submit your request prior to the effective date: 14 working days for...<\/p>\n                                                                         <a href=\"https:\/\/www.hkt-sme.com\/faq\/how-long-does-it-take-to-relocate-terminate-reconnect-to-services-and-add-or-remove-add-on-services-2\/?lang=en\" class=\"morebtn\">More<\/a>\n                                                                     <\/div>\n                                    \n            <\/article>\n\n                    <style>\n            article {\n                padding-top: 15px;\n                padding-bottom: 25px;\n            }\n            <\/style>\n            <article id=\"post-1679\" class=\"et_pb_post post-1679 post type-post status-publish format-standard hentry category-service-bill category-business-broadband-en tag-star-en\">\n                \n            <div id=\"crumbs\"><a href=\"https:\/\/www.hkt-sme.com\/faq\/?lang=en\">Home<\/a> &raquo; <\/div>\n            <div class=\"categorytag\">\n                <ul class=\"post-categories\">\n\t<li><a href=\"https:\/\/www.hkt-sme.com\/faq\/category\/product-and-services-en\/service-bill\/?lang=en\" rel=\"category tag\">Service Bill<\/a><\/li>\n\t<li><a href=\"https:\/\/www.hkt-sme.com\/faq\/category\/product-and-services-en\/business-broadband-en\/?lang=en\" rel=\"category tag\">Business Broadband<\/a><\/li><\/ul>            <\/div>\n\n                                                <h2 class=\"entry-title collapsible\">Where can I check the bill details, or apply for the eBill service?<\/h2>\n                \n                                            <div class=\"post-content content\">\n                                <p>Normally, the first bill will be issued and mailed to you two weeks after the service effective date. But it also depends on the bill cut-off date. Our bill issuance is based on your statement period. If your service effective date is in between of a statement period,...<\/p>\n                                                                         <a href=\"https:\/\/www.hkt-sme.com\/faq\/where-can-i-check-the-bill-details-or-apply-for-the-ebill-service\/?lang=en\" class=\"morebtn\">More<\/a>\n                                                                     <\/div>\n                                    \n            <\/article>\n\n        \n<p>[\/et_pb_text][et_pb_code admin_label=&#8221;hkt_cat_posts&#8221; _builder_version=&#8221;3.17.6&#8243;]            <style>\n            article {\n                padding-top: 15px;\n                padding-bottom: 25px;\n            }\n            <\/style>\n            <article id=\"post-1809\" class=\"et_pb_post post-1809 post type-post status-publish format-standard hentry category-biz-wi-fi-en tag-star-en\">\n                \n            <div id=\"crumbs\"><a href=\"https:\/\/www.hkt-sme.com\/faq\/?lang=en\">Home<\/a> &raquo; <\/div>\n            <div class=\"categorytag\">\n                <ul class=\"post-categories\">\n\t<li><a href=\"https:\/\/www.hkt-sme.com\/faq\/category\/product-and-services-en\/biz-wi-fi-en\/?lang=en\" rel=\"category tag\">Biz Wi-Fi<\/a><\/li><\/ul>            <\/div>\n\n                                                <h2 class=\"entry-title collapsible\">How to link my Facebook page or company website through social media?<\/h2>\n                \n                                            <div class=\"post-content content\">\n                                <p>There are two ways: through the Standard version or Premium version Standard Version: Go to http:\/\/www.bizwifi.hk and log in. On the left menu, select &#8220;Landing Page&#8221;. Then, select \u201cLanding Page\u201d on the top. Click on the banner you wish to set your landing...<\/p>\n                                                                         <a href=\"https:\/\/www.hkt-sme.com\/faq\/how-can-i-link-my-facebook-page-or-company-website-through-social-media\/?lang=en\" class=\"morebtn\">More<\/a>\n                                                                     <\/div>\n                                    \n            <\/article>\n\n                    <style>\n            article {\n                padding-top: 15px;\n                padding-bottom: 25px;\n            }\n            <\/style>\n            <article id=\"post-2052\" class=\"et_pb_post post-2052 post type-post status-publish format-standard hentry category-business-telephone-en tag-star-en\">\n                \n            <div id=\"crumbs\"><a href=\"https:\/\/www.hkt-sme.com\/faq\/?lang=en\">Home<\/a> &raquo; <\/div>\n            <div class=\"categorytag\">\n                <ul class=\"post-categories\">\n\t<li><a href=\"https:\/\/www.hkt-sme.com\/faq\/category\/product-and-services-en\/business-telephone-en\/?lang=en\" rel=\"category tag\">Business Telephone<\/a><\/li><\/ul>            <\/div>\n\n                                                <h2 class=\"entry-title collapsible\">What are the available payment channels?<\/h2>\n                \n                                            <div class=\"post-content content\">\n                                <p>By Autopay: Please call our business customer service hotline 10088 for an authorisation form. By PPS (merchant code: 01): Call 18033 Online payment service: www.ppshk.com Mobile service: Download \u201cPPS on Mobile\u201d app PPS service hotline: 900 00 222 328 By ATM payment:...<\/p>\n                                                                         <a href=\"https:\/\/www.hkt-sme.com\/faq\/what-are-the-available-payment-channels-3\/?lang=en\" class=\"morebtn\">More<\/a>\n                                                                     <\/div>\n                                    \n            <\/article>\n\n                    <style>\n            article {\n                padding-top: 15px;\n                padding-bottom: 25px;\n            }\n            <\/style>\n            <article id=\"post-2007\" class=\"et_pb_post post-2007 post type-post status-publish format-standard hentry category-cloud-office-en tag-star-en\">\n                \n            <div id=\"crumbs\"><a href=\"https:\/\/www.hkt-sme.com\/faq\/?lang=en\">Home<\/a> &raquo; <\/div>\n            <div class=\"categorytag\">\n                <ul class=\"post-categories\">\n\t<li><a href=\"https:\/\/www.hkt-sme.com\/faq\/category\/product-and-services-en\/cloud-office-en\/?lang=en\" rel=\"category tag\">Cloud office<\/a><\/li><\/ul>            <\/div>\n\n                                                <h2 class=\"entry-title collapsible\">How to setup or attend a Web meeting?<\/h2>\n                \n                                            <div class=\"post-content content\">\n                                <p>Go to https:\/\/www.biznetvigator.com and login. On the Web Meeting page, click \u201cStart a meeting\u201d. Users will receive an invitation email. Click the link to attend the...<\/p>\n                                                                         <a href=\"https:\/\/www.hkt-sme.com\/faq\/how-do-i-call-or-attend-a-web-meeting\/?lang=en\" class=\"morebtn\">More<\/a>\n                                                                     <\/div>\n                                    \n            <\/article>\n\n                    <style>\n            article {\n                padding-top: 15px;\n                padding-bottom: 25px;\n            }\n            <\/style>\n            <article id=\"post-1559\" class=\"et_pb_post post-1559 post type-post status-publish format-standard hentry category-hkt-office-365-en tag-star-en\">\n                \n            <div id=\"crumbs\"><a href=\"https:\/\/www.hkt-sme.com\/faq\/?lang=en\">Home<\/a> &raquo; <\/div>\n            <div class=\"categorytag\">\n                <ul class=\"post-categories\">\n\t<li><a href=\"https:\/\/www.hkt-sme.com\/faq\/category\/product-and-services-en\/hkt-office-365-en\/?lang=en\" rel=\"category tag\">HKT Office 365<\/a><\/li><\/ul>            <\/div>\n\n                                                <h2 class=\"entry-title collapsible\">My staff has left the company, and how do i assign his\/her Office 365 pins to the new staff for login?<\/h2>\n                \n                                            <div class=\"post-content content\">\n                                <p>Login with your admin account on Office 365 (https:\/\/www.office.com) Go to &#8220;User&#8221;, and then &#8220;Active user&#8221;. Select your user. Click &#8220;Reset password&#8221;. Follow the instruction to complete the...<\/p>\n                                                                         <a href=\"https:\/\/www.hkt-sme.com\/faq\/some-of-my-employees-have-left-the-company-and-my-new-employees-need-the-pins-to-login-microsoft-office-365-what-should-i-do\/?lang=en\" class=\"morebtn\">More<\/a>\n                                                                     <\/div>\n                                    \n            <\/article>\n\n                    <style>\n            article {\n                padding-top: 15px;\n                padding-bottom: 25px;\n            }\n            <\/style>\n            <article id=\"post-1740\" class=\"et_pb_post post-1740 post type-post status-publish format-standard hentry category-one-communications-en tag-star-en\">\n                \n            <div id=\"crumbs\"><a href=\"https:\/\/www.hkt-sme.com\/faq\/?lang=en\">Home<\/a> &raquo; <\/div>\n            <div class=\"categorytag\">\n                <ul class=\"post-categories\">\n\t<li><a href=\"https:\/\/www.hkt-sme.com\/faq\/category\/product-and-services-en\/one-communications-en\/?lang=en\" rel=\"category tag\">ONE communications<\/a><\/li><\/ul>            <\/div>\n\n                                                <h2 class=\"entry-title collapsible\">How long does it take to relocate, terminate, reconnect to services, and add or remove add-on services?<\/h2>\n                \n                                            <div class=\"post-content content\">\n                                <p>The time required for relocation, termination, reconnection to services, or add and remove add-on services will depend on respective services. For normal cases, please reserve the following time to submit your request prior to the effective date: 14 working days for...<\/p>\n                                                                         <a href=\"https:\/\/www.hkt-sme.com\/faq\/how-long-does-it-take-to-relocate-terminate-reconnect-to-services-and-add-or-remove-add-on-services-2\/?lang=en\" class=\"morebtn\">More<\/a>\n                                                                     <\/div>\n                                    \n            <\/article>\n\n                    <style>\n            article {\n                padding-top: 15px;\n                padding-bottom: 25px;\n            }\n            <\/style>\n            <article id=\"post-1679\" class=\"et_pb_post post-1679 post type-post status-publish format-standard hentry category-service-bill category-business-broadband-en tag-star-en\">\n                \n            <div id=\"crumbs\"><a href=\"https:\/\/www.hkt-sme.com\/faq\/?lang=en\">Home<\/a> &raquo; <\/div>\n            <div class=\"categorytag\">\n                <ul class=\"post-categories\">\n\t<li><a href=\"https:\/\/www.hkt-sme.com\/faq\/category\/product-and-services-en\/service-bill\/?lang=en\" rel=\"category tag\">Service Bill<\/a><\/li>\n\t<li><a href=\"https:\/\/www.hkt-sme.com\/faq\/category\/product-and-services-en\/business-broadband-en\/?lang=en\" rel=\"category tag\">Business Broadband<\/a><\/li><\/ul>            <\/div>\n\n                                                <h2 class=\"entry-title collapsible\">Where can I check the bill details, or apply for the eBill service?<\/h2>\n                \n                                            <div class=\"post-content content\">\n                                <p>Normally, the first bill will be issued and mailed to you two weeks after the service effective date. But it also depends on the bill cut-off date. Our bill issuance is based on your statement period. If your service effective date is in between of a statement period,...<\/p>\n                                                                         <a href=\"https:\/\/www.hkt-sme.com\/faq\/where-can-i-check-the-bill-details-or-apply-for-the-ebill-service\/?lang=en\" class=\"morebtn\">More<\/a>\n                                                                     <\/div>\n                                    \n            <\/article>\n\n        [\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; fullwidth=&#8221;on&#8221; disabled_on=&#8221;on|on|&#8221; _builder_version=&#8221;3.17.6&#8243;][et_pb_fullwidth_menu menu_id=&#8221;53&#8243; submenu_direction=&#8221;downwards&#8221; fullwidth_menu=&#8221;off&#8221; active_link_color=&#8221;#2a6496&#8243; admin_label=&#8221;main-en (fixed menu)&#8221; module_id=&#8221;hkt-custom-main-menu&#8221; _builder_version=&#8221;3.17.6&#8243; background_color=&#8221;#f5f5f5&#8243; text_orientation=&#8221;center&#8221; custom_css_main_element=&#8221;position: fixed;||top: 114px;||z-index:998;||width: 100%;&#8221; saved_tabs=&#8221;all&#8221;][\/et_pb_fullwidth_menu][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; fullwidth=&#8221;on&#8221; module_id=&#8221;hkt-home-slider&#8221; _builder_version=&#8221;3.17.6&#8243;][et_pb_fullwidth_code admin_label=&#8221;Meta Slider&#8221; _builder_version=&#8221;3.17.6&#8243;][\/et_pb_fullwidth_code][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; module_id=&#8221;hkt-searchfaq-section2&#8243; _builder_version=&#8221;3.17.6&#8243; custom_margin=&#8221;-120px|||&#8221; custom_margin_tablet=&#8221;0px|||&#8221; custom_margin_last_edited=&#8221;on|desktop&#8221;][et_pb_row module_id=&#8221;hkt-search-bg&#8221; _builder_version=&#8221;3.17.6&#8243; background_color=&#8221;#03437e&#8221; background_image=&#8221;https:\/\/www.hkt-sme.com\/faq\/wp-content\/uploads\/bg-search-blue-1.jpg&#8221; module_alignment=&#8221;center&#8221; custom_css_main_element=&#8221;z-index: 500;&#8221; custom_padding=&#8221;27px|0px|21px|0px|false|false&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.0.47&#8243; parallax=&#8221;off&#8221; parallax_method=&#8221;on&#8221;][et_pb_text admin_label=&#8221;Search&#8221; _builder_version=&#8221;3.17.6&#8243;] [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row custom_margin=&#8221;-55px|||&#8221; module_class=&#8221;hkt-faq-whitebox&#8221; _builder_version=&#8221;3.17.6&#8243; background_color=&#8221;#ffffff&#8221; custom_margin_last_edited=&#8221;on|phone&#8221;][et_pb_column type=&#8221;1_4&#8243; [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/www.hkt-sme.com\/faq\/wp-json\/wp\/v2\/pages\/983\/?lang=en"}],"collection":[{"href":"https:\/\/www.hkt-sme.com\/faq\/wp-json\/wp\/v2\/pages\/?lang=en"}],"about":[{"href":"https:\/\/www.hkt-sme.com\/faq\/wp-json\/wp\/v2\/types\/page\/?lang=en"}],"author":[{"embeddable":true,"href":"https:\/\/www.hkt-sme.com\/faq\/wp-json\/wp\/v2\/users\/1\/?lang=en"}],"replies":[{"embeddable":true,"href":"https:\/\/www.hkt-sme.com\/faq\/wp-json\/wp\/v2\/comments\/?lang=en&post=983"}],"version-history":[{"count":7,"href":"https:\/\/www.hkt-sme.com\/faq\/wp-json\/wp\/v2\/pages\/983\/revisions\/?lang=en"}],"predecessor-version":[{"id":3134,"href":"https:\/\/www.hkt-sme.com\/faq\/wp-json\/wp\/v2\/pages\/983\/revisions\/3134\/?lang=en"}],"wp:attachment":[{"href":"https:\/\/www.hkt-sme.com\/faq\/wp-json\/wp\/v2\/media\/?lang=en&parent=983"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}