You can call our 24-hour business customer service hotline 10088. Provide us with your company name and Business Registration number, and you can obtain your PPPOE login name and password instantly.More
I made a maintenance service booking but the technician did not show up at the appointed timeslot. What should I do?
Please call 10088 at once for further arrangement.More
How do I fix a slow internet speed?
The speed of broadband signal depends on certain factors such as the traffic of a website you are visiting; or if your activities consume a lot of bandwidth such as video conferencing or uploading large files to the Cloud. If you need a higher broadband speed, please...More
Does your Single Access (SA) package support dynamic IP or static IP?
Dynamic IP address.More
How many static IP can the Dedicated Internet Access (DIA) support?
Our Secure Dedicated Internet Access Always-On (Secure DIA AO) DIA can support a minimum of 6 static IP addresses. You may also select 16, 32 or 64 static IP addresses, whichever suits your business needs.More
Where can I check the bill details, or apply for the eBill service?
Normally, the first bill will be issued and mailed to you two weeks after the service effective date. But it also depends on the bill cut-off date. Our bill issuance is based on your statement period. If your service effective date is in between of a statement period,...More