What can I do if I forgot my voicemail box password? | 香港電訊 HKT

If you are our one communications customer (equipment version), please call our business customer service hotline 10088 for assistance.

If you are our one communications customer (network version), please contact your internal administrator for password reset. After logging into https://web.pccwone.com, choose the “reset password” option. Enter a new password and click “Apply”.

a) Click on Passwords.

b) Select Set Voice email password.

c) Enter the new password into the *Type new password field and *Re-Type new password.

d) Press Apply and Press OK.

For more details, please visit:

1) ONE communications user guides – Chinese

http://www.pccwone.com/chi/new_version_help.html

2) ONE communications user guides – English

http://www.pccwone.com/eng/new_version_help.html