Normally, the first bill will be issued and mailed to you two weeks after the service effective date. But it also depends on the bill cut-off date.
Our bill issuance is based on your statement period. If your service effective date is in between of a statement period, i.e. service is effective for less than one month by the cut-off date, the amount payable will be the monthly rate of the service plan and other add-on services pro-rata, in addition of one-month prepayment fee.
For more detailed explanation on the bill, you may check the examples below.
Business Broadband Service Bill Sample
Business Telephone Service Bill Sample
One Communications Service Bill Sample
If you wish to learn more about your bill, or apply for eBill services, please contact our business customer hotline at 2881 2122 via WhatsApp.
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