BizWise Solutions

Optimize efficiency and sales with automatic replies and bulk messages

HKT BizWise Solutions allow SMEs to upgrade their personal/WhatsApp Business account to WhatsApp Business API at low cost. Through features like automatic replies and bulk WhatsApp / SMS messages, Bizwise will bring  a better experience to your customers and improve your business performance。

Research shows that
customers prefer retailers with chats#


Active WhatsApp Users In Hong Kong#


WhatsApp Message Open Rate#

Key Features

24/7 Auto Reply

The auto-reply function allows you to set up multiple WhatsApp Chatbots as needed to reply customer inquiries 24/7, and improving customer experience as well as operational efficiency.

  • Simple layout, easy to set-up
  • Multiple templates for different industries
  • Quick switch to live agent

Send Bulk WhatsApp / SMS

You can send promotional messages to up to 1,000 customers in batches via WhatsApp or SMS, instead of manually sending them one by one, saving time and effort.

  • Support multiple media: image、video、document
  • Different templates for different occations
  • Unlike personal/WhatsApp Business, customers can receive your message even if they have not saved your number
  • Charge by usage.

One Number For All

Register with you company fixed line to unify the communication channels with customers and build a stronger image. Support multiple users for better collaboration and avoids data loss due to employee turnover.

  • Registered with HKT commercial fixed no.
  • Add agent accounts flexibly for more effective teamwork

Connect customers with QR Codes

Create QR codes and print them on packages, leaflets etc. to connect potential customers to your WhatsApp. Use with auto response chatbots, customers’ information can be easily gathered and all inquiries can be processed quickly.

Centralized Customer Management

A centralized portal allows you to manage customer data effectively and carry out more precise and targeted marketing promotions to increase sales.

BizWise vs Other WhatsApp Solutions

WhatsApp Business API
WhatsApp Business
Personal WhatsApp
Company Profile
(Incl. Company Name, address, email)
Auto Response Triggered by keywords Greetings & Away message only
Send Bulk WhatsApp Max. 1000 contacts Max. 256 contacts
(recipient must have saved your number)
Send Bulk SMS
Support Multiple Users
Conversation Backup BizWise System On 1 mobile phone On 1 mobile phone
Campaigns / Performance Reports
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WhatsApp Us

Successful Story

“Compared to other platforms, WhatsApp is more direct and cost saving for our business”

Perky Chow – Founder of Premium Pig

BizWise Basic Plan

HK$280 / Month
 (Ori. Price HK$1,100)

WhatsApp Auto Response Chatbots  3 ^ (can add on)
Agent Account  1 ^ (can add on)
WhatsApp Message First 1000 user-initiated conversations/month are free
 Each conversation is counted as 24 hours, you will be charged according to usage*
SMS Message  50 Messages ^(can add on)
Contact Records  500 Messages^ (can add on)
QR Codes  10^ (can add on)

^Total no. within the contract period
*Usage charge details can be referred to here

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I agree that the personal data and other information provided herein are collected, used and retained by Hong Kong Telecommunications (HKT) Limited (“HKT”) in accordance with the requirements in the Personal Data (Privacy) Ordinance and the Privacy Policy Statement which also governs, together with HKT’s General Conditions of Service (if applicable), how such personal data and other information are used and to whom they may be disclosed. The main purpose for which the data and other information are used and/or disclosed is for the processing and provision of the subscribed and related services. The data may be disclosed to affiliates, related companies or other business partners for provision of the services as well as promotion of different goods and services.
I hereby acknowledge that I have read and agreed to be bound by all the terms and conditions in relation to how the personal data I provided herein may be used and to whom the data may be transferred. I am aware of my right to access and correct my personal data by contacting the Privacy Compliance Officer by writing to GPO Box 9896 or
If you do not wish to receive any promotion or event information by HKT, please tick the box. However, you may still receive the information of marketing promotion or event previously issued by HKT.

#Data Source

  • Forrester Research: Making Proactive Chat Work Maximizing Sales And Service Requires Ongoing Refinement (2010, Jun) ; Retailers Without Chat: A Missed Opportunity (2018, Mar)
  • etnet經濟通: 即時通訊營銷勢成主流!WhatsApp成推廣網店必備軟件,有邊3個大優勢?(2021, Oct)
  • AiSensy: 14 WhatsApp Business Statistics that will blow your mind (2022, Jun)