BizWise Solutions

Optimize efficiency and sales with automatic replies and bulk messages

HKT BizWise Solutions allow SMEs to upgrade their personal/WhatsApp Business account to WhatsApp Business API at low cost. Through features like automatic replies and bulk WhatsApp / SMS messages, Bizwise will bring  a better experience to your customers and improve your business performance。

Research shows that
customers prefer retailers with chats#

83.6%

Active WhatsApp Users In Hong Kong#

98

WhatsApp Message Open Rate#

Key Features

24/7 Auto Reply

The auto-reply function allows you to set up multiple WhatsApp Chatbots as needed to reply customer inquiries 24/7, and improving customer experience as well as operational efficiency.

  • Simple layout, easy to set-up
  • Multiple templates for different industries
  • Quick switch to live agent

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Send Bulk WhatsApp / SMS

You can send promotional messages to up to 1,000 customers in batches via WhatsApp or SMS, instead of manually sending them one by one, saving time and effort.

  • Support multiple media: image、video、document
  • Different templates for different occations
  • Unlike personal/WhatsApp Business, customers can receive your message even if they have not saved your number
  • Charge by usage.

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One Number For All

Register with you company fixed line to unify the communication channels with customers and build a stronger image. Support multiple users for better collaboration and avoids data loss due to employee turnover.

  • Registered with HKT commercial fixed no.
  • Add agent accounts flexibly for more effective teamwork

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Connect customers with QR Codes

Create QR codes and print them on packages, leaflets etc. to connect potential customers to your WhatsApp. Use with auto response chatbots, customers’ information can be easily gathered and all inquiries can be processed quickly.

Centralized Customer Management

A centralized portal allows you to manage customer data effectively and carry out more precise and targeted marketing promotions to increase sales.

BizWise vs Other WhatsApp Solutions

BizWise
WhatsApp Business API		 WhatsApp Business
 Personal WhatsApp
Company Profile
(Incl. Company Name, address, email)		 ✓ ✓ ✖
Auto Response Triggered by keywords Greetings & Away message only ✖
Send Bulk WhatsApp Max. 1000 contacts Max. 256 contacts
(recipient must have saved your number)		 ✖
Send Bulk SMS ✓ ✖ ✖
Support Multiple Users ✓ ✖ ✖
Conversation Backup BizWise System On 1 mobile phone On 1 mobile phone
Campaigns / Performance Reports ✓ ✖ ✖
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Successful Story

“Compared to other platforms, WhatsApp is more direct and cost saving for our business”

Perky Chow – Founder of Premium Pig

BizWise Basic Plan

HK$280 / Month
 (Ori. Price HK$1,100)

WhatsApp Auto Response Chatbots  3 ^ (can add on)
Agent Account  1 ^ (can add on)
WhatsApp Message First 1000 user-initiated conversations/month are free
 Each conversation is counted as 24 hours, you will be charged according to usage*
SMS Message  50 Messages ^(can add on)
Contact Records  500 Messages^ (can add on)
QR Codes  10^ (can add on)

^Total no. within the contract period
*Usage charge details can be referred to here。

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#Data Source

  • Forrester Research: Making Proactive Chat Work Maximizing Sales And Service Requires Ongoing Refinement (2010, Jun) ; Retailers Without Chat: A Missed Opportunity (2018, Mar)
  • etnet經濟通: 即時通訊營銷勢成主流！WhatsApp成推廣網店必備軟件，有邊3個大優勢？(2021, Oct)
  • AiSensy: 14 WhatsApp Business Statistics that will blow your mind (2022, Jun)